Added: Damien Camacho - Date: 22.02.2022 06:17 - Views: 47735 - Clicks: 5061
The good news is that there are standard de patterns which can be employed to reduce de time for help in mobile apps. There are also some useful guidelines that can be employed to improve the UX of help in general. Familiarizing yourself with these can make your help functionality more valuable to your users. Users sometimes need help. Mobile apps are still new enough that not every user is familiar with conventional usage patterns and most mobile apps are likely to introduce new concepts or ideas at some point in their interaction with the user.
The good news is that there are some excellent general best practices for help de and some popular de patterns that you can utilize too. The general best practices for providing help consist of a short list of 5 simple steps to aid the user:. A demo is generally a video or animated walkthrough of key functionality. They are best kept short and relate to a specific area of functionality. You can use more than one demo if you think the user will benefit from it. Demos show the user the app without them having to work through a lot of screens to do so, they clearly articulate relationships between app elements and can articulate on and offline usage.
They may not be completely successful in helping the user if too much is incorporated within the demo without a clear indication of context. Tutorials guide the user through the interface with simple explanations of interactions and UI elements. An overlay is placed over the screen and has up to 5 points of interest explained.
The overlay should be easy to dismiss when the user is done with it. Overlays can be used throughout the application where necessary. You need to keep explanations simple to ensure readability. There should always be a means to recover an overlay if it is closed by accident. Overlays are great for explaining concepts within the context of any given interaction and can be really useful when explaining unusual or uncommon functionality.
A walkthrough takes a user through a process from start to finish; explaining and then getting the user to carry out each step along the way. This can be very useful to encourage additional use of the application or to encourage a user to try out different possibilities within an app. The best walkthroughs are limited to a couple of key tasks within the app.
They are also well introduced with the process objectives clearly explained before the walkthrough commences.
Very complex tasks can be overwhelming with a walkthrough — consider splitting tasks to make them simpler to carry out. Tips are deed to deliver a single piece of information exactly when the user needs that information. They can be used when an app first opens, when a user enters a screen or when a user completes a step in a process. They are great for introducing new functions. There should always be a way to turn off tips. They are best used to convey simple ideas and not to replace tutorials, walkthroughs, etc.
This is a simple overlay with a short bit of text describing the screen about to be used. It can either be closed by the user or just vanish within a few seconds around 5 seconds. It should only be used the first time a screen is accessed and not be repeated every time a screen is used. The main drawback to single screen summaries is their ability to get lost in the mix for the user and they cannot be recalled. Providing help in mobile applications should always involve user research ; what do users want to do?
Once you understand these issues — you can use some simple rules and patterns to develop valuable help for your users. Copyright terms and licence: CC BY 2. Log in our community us.
Open menu Close menu. us. Inclusive De Webinar: Last few days! I need some help! Not just any help… Help in mobile applications 11 months ago 9 min read. This can come in the form of tutorials, self-service FAQs, click to call to speak to an agent, notifications, etc. There should always be the ability to skip this and come back to it later.
In app help content should be made available when functionality is added or changed and when rarely used functionality is accessed. Copyright terms and licence: Fair Use. Tutorials Tutorials guide the user through the interface with simple explanations of interactions and UI elements.
Single Screen Overlay An overlay is placed over the screen and has up to 5 points of interest explained. Walkthrough A walkthrough takes a user through a process from start to finish; explaining and then getting the user to carry out each step along the way. Tips Tips are deed to deliver a single piece of information exactly when the user needs that information.
Copyright terms and licence: CC BY 3. The Take Away Providing help in mobile applications should always involve user research ; what do users want to do? Closes in. View course.deers who get useful UX tips from our newsletter. A valid address is required. No, neither do we. If you are looking for a de 1. Read article. With the compan 1. What is Interaction De? Interaction de is an important component within the giant umbrella of user experience UX de.
In this article 1. It can 1. Lean UX is an incredibly useful technique when working on projects where the Agile development method is used. Tradition 1. By examining the principles of his winning approac 1. Adaptive vs. Responsive De. The differences between responsive and adaptive de approaches spotlight important options for us as web and app desi 1.
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